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Order Management

The Order Mangement application(s) is a key component in Information system for fixed, mobile and convergent telecom operators. It implements some processes in the fulfilment silo mainly around the reception, validation and execution of the orders. Those processes are in general simple to automate for simple offers for consumers. For complex commercial offers, mainly for enterprise customers, those processes are very complex and require human intervention for validating the order and their execution. An order management tool integrate with different layers of IS systems such as the Billing, the provisioning, CRM or B2B Gateway.

GlobServ propose complete solutions of Order Management including the customer order management, Service Order Management and Resource Order Management (provisioning).

GlobServ can help Telecom operators in all phases to implement an Order Management system including:

  • The definition of the reference architecture.

  • RFP issuing and vendor selection.

  • The implementation of the solution using products such us NetCracker and Oracle Order Management.

  • The integration of the solution with product catalog, billing, provisioning, etc.